Updated Oct 4, 2020
As we enter into the second wave on this pandemic we are taking every precaution to keep our patients and staff safe. We are constantly updating our safety protocols according to ever changing government guidelines.
These are unprecedented times, and at Axis Healthcare the health of our patients and staff remain our top priority – so we are taking every measure to ensure that we continue to provide a safe and comforting space to our patients.
Thank you for your understanding, continued patience and loyalty as we navigate through this together.
1). All patients will receive an electronic COVID-19 screening form to fill out the morning of your appointment.
2). Anyone coming into the clinic will be required to use the provided hand sanitizer at the door
3). Your temperature will be taken and recorded upon arrival.
3). All patients will be required to wear and bring their own mask to be worn for the duration of their treatment. Scarves, handkerchiefs are not acceptable forms protection. There will be a fee charged if you forget yours and we have to provide you with one. We cannot proceed with your treatment without a mask.
4). All staff will also be wearing medical grade procedure masks & face shields during your appointment.
5). Gloves are not required to be worn by our staff during treatment, as per government and regulating college guidelines. (Proper and frequent hand hygiene protocols will be followed). You may find some of your practitioner prefer wearing gloves and if you are more comfortable with your therapist wearing gloves, please let them know.
1). Please come alone to your appointment (unless physical assistance is required or you are coming with a household member that also has an appointment)
2). Arrive for your appointment time, and if you are early we ask that you wait in your car or outside the clinic
3). The reception area has been rearranged to meet physical distancing guidelines.
4). Patient flow will be directed by our Front Desk staff to ensure there is no crowding in the reception area.
1). All cleaning products we will be using are Health Canada approved for being effective against COVID-19
2). We have scheduled sufficient time between all appointments to thoroughly clean and sanitize all surfaces
3). All extra items not required for your treatment have been removed from the treatment rooms & reception area
4). All the staff will follow strict cleaning and sanitation procedures as outlined by the Government and all regulatory Colleges